What information do we collect?
We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym. Should MuscleGenetica receive unsolicited personal information that does not meet the conditions set above, we will destroy the information as soon as practicable but only if it is lawful and reasonable to do so.
What do we use your information for?
Any of the necessary information we collect from you may be used in one of the following ways:
• To personalise your experience (your information helps us to better respond to your individual needs).
• To address feedback (we may contact you in response to your feedback submitted through our website or email)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
How do we protect your information?
All personal information you provide to us is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.
Your DNA results are confidential and are not shared with anybody outside the laboratory without your prior permission. The data itself is stored under a Serial ID, not a name, so the results are anonymous until you see them yourself.
Once your results have been generated, your DNA is securely destroyed as per our lab quality manual and process. If you would like to have your data deleted, please contact us on firstname.lastname@example.org
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
All prices stated on the current website are denominated in Australian Dollars (AUD) and all orders are processed in Australian Dollars (AUD). All prices include GST when purchased in Australia and exclude GST when purchased elsewhere. Your bank may charge you a fee to transact in AUD, please refer to your bank terms and conditions for more information.
When purchasing from Australia your order will include GST to the value of 10% of your total invoice. When purchasing from outside of Australia you declare that you are not in Australia and will not be making use of the supply in Australia, your purchase is GST free.
How do we protect cardholder data?
All transactions on the website use industry best-practice encryption and security including SSL/TLS. We do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. SWPS staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Opting Out and Unsubscribing
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact Us’.
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
• Review the personal information you have supplied us
• Request that your personal information may not be used to contact you
• Request that your personal information be removed from any solicited list used by us
• Request that your personal information be deleted from our records
• To opt out of being contacted by us
Correction of personal information
You may, at any time, request access to the personal information, which we hold about you by sending an email to email@example.com . We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
Comments, feedback, testimonials
If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting firstname.lastname@example.org and we will remove reference to your remarks in any future collateral.
W: http://musclegenetica.com/contact-us E: email@example.com
Making a Complaint
If you wish to make a complaint, you should contact us by email at the details above. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.
The information contained in the website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the MuscleGenetica’s website for diagnosing or treating a health problem or disease. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration unless specifically stated.
Subscription cancellations will not be accepted any earlier than two weeks prior you reach your initial three-month period of working with us.
If you decide you no longer require our services, you must give us at least two weeks notice by emailing us at firstname.lastname@example.org.